The Hardwood Flooring Stores

I'm from Manitoba, and I contacted The Hardwood Flooring Store via e-mail to hopefully get a completely objective opinion between two manufacturers that I was deciding between, to purchase here from a local flooring supplier, as I did not completely agree and trust what my local shop was telling me. I told The Hardwood Flooring Store straight up that I was not purchasing from them. Well Richard contacted me by phone and gave me great insight and advice. Long story short (as there is quite the positive story), I ended up buying the flooring and matching flush mounted vents from The Hardwood Flooring Store at a fantastic price (Including shipping to Winnipeg). They were exceptional to deal with, great customer service and communication. If I could give more stars I would.

Flooring quality seems good but don't even consider having one of their installers do the job. What a hack job and left a mess everywhere.
Gaps around island that they wouldn't fix. Never again!

When my wife and I moved into our new home, we needed a full flooring revamp. We shopped around and landed, via our GC, at the Hardwood Flooring Stores. We worked with Richard Barclay and within 10 minutes we knew we landed in the right place, and shortly after, felt extremely comfortable with the product, the service and best of all the price!!! The process of picking the hardwood was educational, creative and we walked out of the store confident in our purchase. It is 2 years later and absolutely zero issues, nothing but happiness. We love our floors!!!! Highly recommend this company and most of all, working with Richard. A++++

I purchased 5inch red oak hardwood (Nantucket) from this store. I absolutely love it! I went in with a very odd description of what I wanted but the salesman Mark literally picked out this wood and it was exactly what I wanted. I had shopped around and couldn't find anything I liked within a decent price range and they seemed to have it all. The guys at the store were more then helpful, customer service was fantastic. Very personable. We had the install done and again fantastic. Brandon was very thorough, fast and he did an amazing clean up job when he was finished. I thought I was in for a long disastrous haul with a big Reno like this but the hardwood flooring store and their installer Brandon made this so much easier. I highly recommend them to everyone.

Disappointed with our floor - it seems to chip very easily.
Now with the installation - it was horrible with Mike. Dont use their installer - very disappointed - gaps everywhere - he even installed a board that had a chip in it right at the door which you see right away - he did replace it with another after I pointed it out. Also missed a spot with a board altogether - we contacted him several times - no reply. We ended up finishing it ourselves. Noticed that he used putty to fill in some of the gaps - looks horrible. The nosing for the stairs is not in one piece - instead he cut several pieces and put them together - again, it looks horrible! Beware.....the price is good but installation SUCKS!!!! Go elsewhere.

Purchased Bruce hardwood flooring from Hardwood flooring stores. Nothing but problems right after install , floor had gaps right away, worst looking pieces were laid in middle of floor, Mike the installer blamed the store, the store blamed their own installer, they made me feek like it was my fault , I do not recommend

Purchased our floor for our 2200 square foot home. They ordered the wrong floor in. They recommended an installer. The installer, Mike, brought the wrong floor, started installing it. When I mentioned it was the wrong floor they made me feel like it was my fault. The next day the right floor was brought to my home, the other stuff ripped out. The installer had an extremely bad attitude after this experience. His workers all quit on him so it was only him and his wife doing the whole job themselves. They didn't screw down the sub floor so now my floor squeeks and they took chunks out of my floor. I had to fire them when I noticed this and find a replacement. The installer went to the store and demanded his money. I was owed a bit of money back for the screw up from the store on the order of the hardwood floor. They sold me a more expensive floor than what I had ordered. So the person working there called me and told me I HAD TO pay the installer or else I was not getting my refund back for the more expensive floor that they had ordered in. He first told me that the person that installs the floor had NOTHING to do with the store and was completely separate. He had nothing to do with the transactions of money, etc. As soon as the screw up happened and we had to fire the guy, the store told me I HAD TO PAY HIS INSTALLER. It was completely ridiculous, poorly dealt with, and put my husband and I out of pocket an extra $2000 because we had to hire someone else to come in and fix the screw ups and install the floor properly. I will never deal with these people again, nor refer them to anyone else.

Great prices on the flooring, but don't even think about having them do the installation. Installer did a good job on the first install but a very poor job on the second installation in a different part of the house. He didn't undercut door frames, fireplace, etc. Flooring will have to be removed to fix the gaps. We're still waiting (for over month) for it to be fixed by a different installer. Sister had the some issues with her second installation by a different crew than the crew that did her first installation. Found this out after a I had my problems. :( Installation by the various self-employed installers is hit and miss.

Great store selection & prices. We arranged hardwood installation for our living/dining rooms + kitchen + bath. Mike the installer did not show up on the arranged day: the store apologized for the mixup. The job was to take 2-3 days and took 4, which we felt was typical. Our beef was the final product: gaps between the wood, scratches where the kitchen appliances sat. They should have used a dropcloth along the carpeted hall, we had to steamclean 3 times following the job. They also failed to re-tighten up the pipe to the toilet, allowing for a slow drip down to the basement, ruining the ceiling. The store refused to take responsibility - they said we should have kept the installer longer to finish the job & insisted on cleanup before paying the final balance. They gave us the installer's cell phone number, which didn't work. This store doesn't stand behind its jobs.

Very helpful service in selecting and purchasing hardwood flooring. Company was more than willing to travel from Burlington to Sudbury to install the floors. Worked around my schedule to arrange the best possible arrangement. I would recommend this company to anyone.