Brown's Home Heating And A/C

Very disappointed with my experience with Brown's and would not recommend them. I had purchased a hot water tank from them and had them install it. The owner Stephen sent 2 inexperienced guys who put the heater on a cart and rolled the cart with dirty wheels down my carpeted basement steps without using a tarp of any kind. They assembled the exhaust with the incorrect glue, (even I could tell by the colour that it was the wrong cement). I questioned it and the owner Stephen agreed and sent a senior installer to my home to reinstall the exhaust. I gave Stephen a second chance and hired him to install a gas line for my BBQ. The owner sent a young installer who didn't tighten the gas valve on the meter. My neighbour complained about a strong smell of gas, I called Stephen who arrived and tightened the valve. He drove off without any apology or acknowledgement of the carelessness of his installer.
I recently had a new furnace installed by another company who advised me that the installers of the hot water tank (Brown's) recognized a red flag with the installation. A flexible hose from the main gas pipe to the water heater was used instead of metal pipe. I paid for these installers to fix again another mistake made by Brown's installers. The reason I am writing this is that I don't want other consumers to experience the problems I did. This is a natural gas installation, there is really no room for error by an installer. If this company is willing to pay me the $150.00 I had to pay the other installer to fix their installation mistake, I will be happy to remove this poor rated review.