Coretemp Heating and Air

Exceeded expectations! Strongly recommended.

Highlights:

Richard Payer is strongly customer-oriented. As company owner, he enjoys the trench work, Richard glows experience. He and his team showed only positive energy.

Communication can't be better:
* Clear and concise.
* Listens and responds (does not talk at you).
* Very happy to share information.
* Promptly returns messages, answers every question completely.
* Issues that need attention are made understood by him. Richard provided smart recommendations.

Value:
* Properly fits a heating/cooling solution without the hard sales pitch. Not once did I feel pushed to decide.
* Value was exceeded when chance opportunities arose and they were communicated. This demonstrates he has his clients in mind. Again, no hard sales pitch.

Detail-oriented:
* Does all the small steps, skips nothing, assumes nothing.
* Arrived on time.
* Respected client's living space, removed shoes to not soil floor covering. His team was very polite.

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General:

The solution included: Purchase and installation of a new furnace, air conditioner, flow-through humidifier, five-inch disposable media air filter, communicating thermostat, and the removal of the old equipment.

I had knowledge of what I thought I needed. This gave some advantage when entertaining multiple quotes and allowed me to focus on the solution and behaviour of the bidding company.

I will admit I was biased to hoping a small business would woo me because I feel "big business" with their cutbacks and shortcuts are eroding overall reliability and local market competitiveness that affects many of us.

In addition, I wanted a service maintenance relationship that I could trust and was fair. I can attest that some offers from "bigger business" was vague and anonymous when I challenged them with my concerns. They also happen to be pushy too many times, and in one circumstance I made that clear to them that it was not helping their position. In any case, I chose CoreTemp and I feel that they will meet my future service/maintenance needs too.

In terms of equipment brand quality, I did my own research and I am confident the choice made will serve us well for a long time. The brand is rated above many, if not most of the bigger labels, according to Consumers Reports. Richard also put in the extra effort to maximize configuration energy efficiency while remaining on budget.

CoreTemp offered a package that was competitive and they met my small business preference.

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From my experience, CoreTemp is a standout small business, and is strongly recommended.

This is a thumbs up for small Canadian business.