Late one Saturday night, we noticed we had an unsual amount of water on our basement floor. It was noticed that the "high level" alarm light was lit on our AC pump. The motor was not workng and AC water condensation was not being pumped out. This happened during the week of a bad heat wave and I was concerned that we wound have to turn off our AC. Also the "High level" label itself sounded serious.
So we made the call to Coretemp for service. We got a timely response and were relieved that we didn't necessarily have to turn off our AC. We were given instructions on how to reactivate the pump over the phone. They called us back approximately 30 minutes later to check on our progress. When we advised we were not having any success, our technician, Mr. Richard Payer, came right away and the pump was replaced in minutes. Since it was still under warranty, we didn't have to pay for anything, not even for his presence
Mr. Payer's response was great, in fact it was faster than we expected. Had this been a more serious matter, we have the peace of mind that Coretemp would be there for us in a timely fashion.
I have already recommended Coretemp to my friend who had recently bought a home and would do the same for anyone. Great customer service.