New Century Maids

House & Apartment Cleaning
Mississauga ON L5A 2X4
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Rachelle from York
Rachelle from York
1 review York, ON
2/10

Apartment Cleaning

I was really disappointed with the experience overall. I spoke to Kamilla on the phone at the beginning, giving her a generous estimate of my square footage ( it's 600 sq ft, but I said 700 to be safe), telling her the place was very dirty/dusty and the floors were mostly old wood and the building itself was an apartment building over 100 years old. I said I was having a dinner party that night and I didn't have the time to spend a couple hours cleaning. She gave me an estimate of $175-190 for a deep clean (which she explained was an extra thorough cleaning for apartments that hadn't been done in a while). I said that sounded great and booked an appointment. Later, I got a paper estimate that said $215 for 2.75 hours with two cleaners. I though "okay, that's not too much more" and didn't think much about it. On the day of the clean, the cleaners got there and I left to go do some errands. About half an hour before the clean was done, I got a call from a very rude man saying the cleaners could only finish half of the apartment and when did I want to book another appointment. After him trying repeatedly to pressure me into booking a follow up and, I said they could just finish at the approved time on the estimate and I'd pay them for their time. A couple days later I got an invoice for about $260, saying they had cleaned longer than the approved time. So all in all, it was way more than my estimate for half the work.

That being said, the cleaners that came were very apologetic and did a good job with the parts they cleaned. If the customer service wasn't so bad, I'd probably be booking regular cleanings. For now, I'm taking my business elsewhere.

Approximate cost of services:
$260.00
2 of 2 people found this review helpful.
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Company Response

I am glad to hear that you were happy with your cleaning.
As to the rates you were quoted an hourly rate all depending on the condition of your home which was the first email estimate that you received from us - this is an overall estimate not seeing what your home looks like. Once the crew arrives and begins to clean they have a very good idea of how long it will actually take to clean, your home was not in the best of condition - greasy and very dusty and dirty - which is why it took longer - when the gentleman you spoke to "Alex" was trying to explain that the crew needs more time you did not want to add any and so he had asked what areas you wish the crew to concentrate on.I am sorry that you were not happy with administration.
Wish you all the best.