Rachelle from York

I was really disappointed with the experience overall. I spoke to Kamilla on the phone at the beginning, giving her a generous estimate of my square footage ( it's 600 sq ft, but I said 700 to be safe), telling her the place was very dirty/dusty and the floors were mostly old wood and the building itself was an apartment building over 100 years old. I said I was having a dinner party that night and I didn't have the time to spend a couple hours cleaning. She gave me an estimate of $175-190 for a deep clean (which she explained was an extra thorough cleaning for apartments that hadn't been done in a while). I said that sounded great and booked an appointment. Later, I got a paper estimate that said $215 for 2.75 hours with two cleaners. I though "okay, that's not too much more" and didn't think much about it. On the day of the clean, the cleaners got there and I left to go do some errands. About half an hour before the clean was done, I got a call from a very rude man saying the cleaners could only finish half of the apartment and when did I want to book another appointment. After him trying repeatedly to pressure me into booking a follow up and, I said they could just finish at the approved time on the estimate and I'd pay them for their time. A couple days later I got an invoice for about $260, saying they had cleaned longer than the approved time. So all in all, it was way more than my estimate for half the work. That being said, the cleaners that came were very apologetic and did a good job with the parts they cleaned. If the customer service wasn't so bad, I'd probably be booking regular cleanings. For now, I'm taking my business elsewhere.