This is being written 4 years after the initial work was done. The roofing material that Sam had installed, due to very windy weather conditions and wild animal interference, had began to peel away from the roof. I emailed him pictures of the damage and asked about repairing same. He promptly responded, via email, and within a week or two arrived to repair the problem. Throughout the intervening time he was constantly in touch with us as to his upcoming arrival.
On the scheduled date he arrived at the house in the mid morning. He and his crew set to work and when done suggested some ways to combat the animal interference.
It speaks volumes, in my book, about a contractor's sense of customer service when he is quick to resolve a problem four years after the initial work had been completed.
We are very happy with Sam's professionalism in resolving this matter. We would not hesitate to recommend Sam and Crew to anyone in need of exterior work and in particular, roof work.