I knew I would pay more for Chem-Dry but had had them clean my carpets years ago so thought the price would be worth it. This company, though, does not work according to the original Chem-Dry process and it was a TERRIBLE job. There was even loose dirt in various spots and spots that weren't even touched by the cleaner - who spent almost all of his time on the phone. The price, too, was about $100 more than was quoted! When I called to complain, they would only send the cleaner back. This man made me very nervous and I was in the house alone so I sent him away. VERY POOR business.
- Approximate cost of services:
- $330.00
- Company Response
Hi Linda,
I'm very sorry to hear you were disappointed with the cleaning and the service. Regarding your issue with the quote are legally restricted to quote over the phone or via email, as such my employees are forbidden to even use the word quote on the phone, that is why we always give estimates and have the technicians follow up onsite with a no obligation quote. We always want to make sure our customers are satisfied. I am unable to find you in our database. Please feel free to call me to discuss this so we can get your issues resolved.
Thanks,Mike Graham
403.831.6052