Late on a Monday, I discovered that there was no power in my garage. The GFCI had tripped and would not reset. When I disengaged the chain on the garage door opener, I still could not lift the door, discovering that one spring had broken in half.
I checked reviews on Homestars and called around. Markham Garage Doors was highly reviewed, competitive and in the neighbourhood. My discussion with Customer Service was clear, understandable and the agent was very responsive to questions. No one pressured me or made me feel uninformed. I was able to book an appointment the next afternoon.
Avery the technician arrived on-time, confirmed the work to be done, explained the likely cause of the problem and undertook the replacement and rebalancing in less time than I expected. He showed me his work and was very pleasant even when he had to advise that the 25+ years old opener had burned out and would need to be replaced.
He was quick to explain and demonstrate that I would have no problem opening and closing the door until I decided whether I wanted to replace the defunct opener. He indicated that the company could also undertake the work. When asked whether they installed openers purchased from others, he indicated the cost of that service but suggested that I call his company to get a quote.
The work area was left very clean and no garbage was left behind. Given that it was around in the mid 30’s that day, he was very nice to speak with and very efficient.
Purchase and installation was once again competitively priced. I booked an appointment for two days later due to Canada Day. On the day of installation, Avery called to apologize and explain that he would be delayed by 20 minutes and then arrived as promised. Once again, he confirmed the work to be done, explained the product and changes he would be making to my existing set up and undertook the work. When he was done, he explained the new apparatus and answered my questions thoroughly, ensuring that I understood. Once again, the area was left tidy and clean.
Thank you for such good service.