Barbeque Pro Inc.

BBQ Equipment & Service
Toronto ON M3J 2K8
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Private User
Private User
Private User reviews Toronto, ON
6/10

Service

Toronto

They showed up on time and dealt with a small complaint in a timely, fair way. I am glad to have a clean BBQ again

Approximate cost of services:
$250.00
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Company Response

Dear Private User,

Thank you for sharing your feedback with us. We're glad to hear that our team showed up on time and addressed your concerns in a timely and fair manner. However, it seems that there might be some aspects that didn't meet your expectations fully.

We genuinely care about our customers' satisfaction, and we would appreciate the opportunity to make things right for you. Could you please reach out to us at help@barbequepro.com with more details about your experience and how we can improve? We value your input and would like to ensure that you're completely satisfied with our services.

Thank you once again for bringing this to our attention. We look forward to hearing from you and working towards a resolution.

Best regards,
The Barbeque Pro Team

Previous versions of this review:

James in Etobicoke
Private User
3 reviews Toronto, ON
0/10

Poor Service

Toronto

I won't use BBQPro again. One of two servicemen was sloppily dressed, mumbled a few words, and appeared to have no expertise. Without asking they disconnected my BBQ from the gas line -- never necessary before -- and carried it roughly down steps instead of using a ramp right beside the steps. They didn't know how to reinstall the knobs. They left a drip pan full of dirty water: when I pointed it out they said only that more water had to drip from the main unit and did nothing to clean it. And 2 hours after they left, the igniter started spontaneously clicking (luckily a family member heard it and I could stop it).

Approximate cost of services:
$250.00