Great first time experience with Reliable.
We had an issue with our furnace not starting. I called Reliable based on HomeStars reviews and was contacted by Darryl the service technician and he had arranged for an afternoon appointment however he was delayed at previous jobs that couldn't be left and had to cancel. Darryl advised he could be at our home as early as I would like him to be the next day. We agreed on 7:30AM. Darryl arrived precisely at 7:30AM. I had to go to work and my wife was home. He found the problem quickly - an impressive spiders web in the venting causing a pressure imbalance preventing the furnace from starting. My wife called and told me the story and said Darryl was very personable and clearly explained what he had done. Because it wasn't anything major and because he had to re-schedule he didn't charge us. This was an unexpected and refreshing surprise and says a lot about Darryl's sense of integrity. I was very happy to get the furnace in working order since temperatures are in the low single digits overnight. Thanks a lot Darryl for everything... Reliable is now out go-to for HVAC repair and maintenance. We will be calling them soon for yearly furnace and fireplace routine maintenance.
- Approximate cost of services:
- $0.00