Metalex Security Products

Windows & Doors Installation & Service
Toronto ON M1L 2P3
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Dawn in Scarborough
Dawn in Scarborough
5 reviews Scarborough, ON
3/10

Security Bars for Basement Windows

Metalex fabricated some custom hinged (to open in case of fire) basement window bars for us 16 years ago and the project was an absolute nightmare. I have no idea if the person we dealt with was a sales associate or an owner but the design was flawed and he absolutely refused to recognize such until it was physically proven to him. The bars were improperly assembled so the hinge would not allow the proper swing direction and the colour was wrong. He adjusted the price to address these concerns but only after some heated discussion and sent us away with the items while the paint was still tacky.

Approximate cost of services:
$500.00
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Company Response

I have no Idea who this customer is! We cant defend ourselves in a situation that happened 16 years in the past, Our only comment is, in any dispute, we will continue to work with the customer, within reason to insure 100% satisfaction.