City Wide Group Inc

Waterproofing
25 Hollinger Rd. Toronto ON M4B 3N4
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Basement Leak in Lincoln
Basement Leak in Lincoln
0 reviews Lincoln, ON
4/10

Basement Leak

The summer of 2017 I had a basement leak. I received a quote and date within in a very reasonable amount of time. The leak appeared to be fixed after the job was completed. Within a short time after, I noticed that there was dampness in the same spot in my basement, exactly where it originated. I contacted the company twice to ask them to book a time with me and come look at it. No response. I came home one day and someone had put a clear coding of some sort on a small to medium size crack on the outside of the house close the foundation. Okay??? I emailed again, asking for an appt. as the leak is not fixed and to tell them about this clear coding that appeared on my house. No response. I gave up for a bit, as I was so upset. Tried again to contact them the following summer of 2018 by email and phone, no response. I am now wanting to put carpet down, and I can't because of this issue. I was advised this was a life time warranty and if there were any problems, they would fix it, no matter what. I have recently just this past April 2019 contacted them again by email, and I called the company directly. A very nice receptionist answered the phone, apologized for everything, not her fault, and she would have someone call me by the end of the week. Again, no response. I have never been one to write a negative comment or review like this, but you can only imagine how beyond upset and disappointed I am. I will not give up on this, as I am entitled to have the job that I paid for done right. I hope that I will now hear from someone very soon. Unfortunately if I don't, I will have to escalate this in a different direction.

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Company Response

Hello,

Thank you for taking the time to write your review and experience. We do not know who you are you which address you may be referring to as we have no complaints in Lincoln, ON registered in our system. If you are a customer of ours we strongly suggest you call the office and let us know how we can help. You can ask for one of the owners, Chris or Harry.