Dependable Home Tech

Computer Repairs and Support
Fairview Street Burlington ON L7R 2E3
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

39%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Dependable Home Tech

Average customer rating:
6.5 10 (2 reviews)

Sort by

Jacques from Toronto
Jacques from Toronto
9 reviews Toronto, ON
9/10

PC problem trouble shooting

I've used Dependable for years. It provide and both remote access to PCs and in-office/home personal assistance, to solve virus and bug problems, and to select a new computer and transition files to it. Response time is good. Staff are competent. Good value for money.

Approximate cost of services:
$40.00
Was this review helpful?
Michael - Don Mills
Michael - Don Mills
6 reviews North York, ON
4/10

Transfer of temporary Rogers cable line to permanent

Dependable Home Tech were very difficult to work with.

I asked them to remove a "temporary" cable which should have been removed long before. From first installation of the temporary cable to installation of the permanant cable, it took well over two months.

Communication with them was difficult. Their lines are often busy and ask that you leave a message. Each message I left was not returned.

After many phone calls they finally scheduled an appointment. Unfortunately they failed to call prior to arrival like they said they would. Two days later when I got them on the phone it turns out they had come but needed to return on a later date - I can understand this, but it would have been nice to have been told this in the first place.

On the day of the second appointment they gave a 3 hour window in which they would show. They couldn't even respect that, and arrived well after that window.

The actual job, where they removed the "temporary" cable and installed a permanent "aerial drop" cable, was fine, except that they care more about finishing the job quickly than making the cables tight. In the end the cables were draped through the backyard, and look quite sloppy.

Dependable Home Tech was frustrating, and I would not recommended them.

Approximate cost of services:
$0.00
What could this company do to improve their services?
1) Improve access to their customer service lines. It's difficult to get through, and you are forced to leave messages. 2) Follow-through on phone calls when they say they will call, especially on appointment days. 3) Return phone calls when customers leave messages. 4) Pay more attention to the quality of the cable installation, tightening the cables, rather than just doing a "quick and easy" sloppy job. 5) Finish their work efficiently - rather than waiting 2 months between the temporary and permanent cable installations.
Any advice to offer fellow homeowners facing a similar project?
I would say be home to supervise their work. Left unsupervised, you have no idea what they will make your backyard look like with all the new cables.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dependable Home Tech

With everything from PC Support & Repair to our Digital Vault online back-up, storage & sharing tool to Home Entertainment installation to Security & Observation Systems - we are your complete digital lifestyle solution.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Computer Repairs and Support pros in Burlington?