I hired them to JUST move my contents out of storage PODS and into my house. They showed up with no moving equipment (moving blankets, etc.) and I had brand new carpet in my home. So, instead they removed their shoes each and every time they entered the home. It took them SO LONG to do it this way, which matters when you are paying by the hour. After contacting Ron (in Calgary), he just said "sorry, they didn't have the moving equipment because they didn't have a truck". SO, I am just supposed to pay the same rate, but accept less service?? POOR CUSTOMER SERVICE, WOULD NEVER USE AGAIN!! CHEAPER RATES, BUT YOU GET WHAT YOU PAY FOR!!
- Approximate cost of services:
- $300.00
- Company Response
We were contacted by this customer on May 2nd with an inquiry on a price quote. Miracle Movers have quoted for a 2-man crew with "no truck". Our booking confirmation email too specified that the quote does not include a truck as it was not required for this specific moving assignment. Contrary to what this customer stated, the company charges different rates (i.e. higher rates) for moving jobs with a truck.
The company provides either floor runners or shoe covers upon request with a notice in advance, since the quantity of this materials is somewhat limited. Miracle Movers always suites customers needs and meets customers expectations as long as complete and accurate information is relayed by the customer upon booking.
Concerning the "SO LONG to do it" claim, it took 2 professional, physically fit movers 2.5 hours only to move a POD worth of a 3 bdr house. Regardless of how often they had to remove their shoes, they were efficient.
We are already using this instance as a learning opportunity and will ensure all necessary information and details on one's move is received prior to the actual move in order to fully meet our customer's expectations.
Diana Miller at Miracle Movers