2 while installing I told them the brick under my sliding gate was too high and would rise with the frost line. Vince promised to come back and fix it if it did; I was unable to open my gate the first winter as I had predicted. I had to call 15 times at least and send emails he did not return for a year and a half. Even then he was reluctant to do anything to fix a problem he created. The problem seems to be fixed now but I had to do some serious arm twisting to get it done. I would say they were reluctant to stand behind the warranty and guarantee they promised me.
- Approximate cost of services:
- $8,000.00
- Company Response
Hi sorry to hear this unfortunately we are unable to find a record of this incident that might have taken place.
We would address this matter if this were to happen as we always here to help are clients on projects. Please contact are office directly and we would be happy help thanks.