Dave Marcotte Foundations

Dave, I really want to thank you for the fantastic job you did on the crack in my foundation wall in my laundry room.

I moved into my new home last June, so this was my first winter and we definitely got our fair share of snow this year. A couple of months ago, I noticed a small bead of water in behind my washer and dryer, but since it was so minor I didn't think anything of it. Then about a month ago we had a break in the cold temperatures and experienced a bit of a thaw for one day along with tons of rain. I came home that night to find my laundry room floor covered in water. I knew I had to get something done before the real spring thaw started. I began looking online for foundation repair companies.

I had just completed making my list, after checking into each choice carefully, when we experienced another warm day. For the second time, I came home from work to a flooded basement. The very next day, a Friday, I phoned Dave's number.

He was out on a job so I left a brief message about the issue I was having and asked him to give me a call back at work. I truly wasn't expecting his call until Monday but he returned my call within two hours. I gave him more details about the problem and was pleasantly surprised that he agreed to come out and take a look that same afternoon to see what he could do. Not only that, but he would meet me when I got off work, so I didn't have to arrange for time off. Within five minutes of arriving at my house, he determined exactly what the problem was and assured me he could fix it from the inside. There was no need to do any costly outside excavation. The charge for the repair was more than reasonable and a lot lower than what I thought it was going to cost me.

Then to top it off, Dave said he didn't have any plans on the weekend and could come out on Sunday to do the repair. He was booked solid for the next week and I think he knew I was worried about another warm day and having another leak. He arrived promptly and in a great mood and walked me through what he was going to do. The bottom half of the wall where the crack was located was behind a layer of bricks, so in addition to him having to remove some drywall, he had to remove bricks. He finished the repair within 2 hours and left the room immaculate. He even hauled away all the brick debris for me. Now I can't wait for the warm weather to begin and all this snow to melt. I am confident I won't have any more leaks.

Dave, you exemplify customer service - something that is really lacking these days. In my opinion you went over and above the call of duty. Should I ever need this type of work done again, I would not hesitate to call you.

The best way I know how to show my appreciation is to recommend you and your company, which I already have.

Barb Hallett