I couldn't be happier with my experience with Dave and his team! They provide exactly the kind of service that you always hope you get when hiring a contractor - highly professional, responsive, fairly-priced and above all, a superior level of expertise and work quality that inspires full confidence.
From my first call to Dave - who answered directly (a rarity with contractors these days, especially ones booked several months in advance like him) - to him taking full and instant responsibility for an issue that arose after the job, the whole experience was impressive from beginning to end. From the start, it almost felt like Dave was just a very competent and friendly buddy or neighbour who's helping you out with an issue, as he was very personable and responsive throughout the process. There was never any upselling or feeling like I was wasting his important time and instead, it was the complete opposite - he's patient in explaining the ins and outs of your issue and the potential options for solving and very honest in describing the benefits and risks of each option (ie. helping the customer decide the best balance of affordability vs. risk).
Beyond Dave himself, it is obvious that he hires his crew to reflect his way of dealing with customers - as they exhibited the same courteous, helpful and competent ways like their boss. I would not hesitate to hire Dave and his crew again and will enthusiastically recommend them to any friends or colleagues looking for someone in the future.
Thanks again to you and your crew, Dave, for finally giving us confidence that we'll have a dry basement after the next big rain!!