Waterworks Plumbing & Drains

Ethan did a great job of finding and resolving our leak which required removing drywall, identifying the issue and repairing it in one visit. Very satisfied.

Told me my faucet was broken and I needed a new one. Proceeded to try sell me a faucet and quoted me $800 to replace it. Just take out old faucet and replace it with a new one. That's it. I mentioned it was steep for just replacing a faucet and was told that it was a competitive price.

Another company came and merely tightened some connections on my existing faucet and let me know I didn't need to replace the faucet after all. The technician from Waterworks didn't even look to establish that there was an easy fix.

Totally wasted my time and I even ordered a new faucet based on their recommendation which I will now return.

Very disappointed with the level of service and trying to upsell necessary items.

We had a very good experience with Waterworks from our first callback from Rupinder to the excellent work of Michael who replaced our basement sink faucet and leaking pipe. Bravo!

Ethan arrived and found the problem of the leak under the sink at my condo. He recommended a new faucet which he had on hand in his truck. He worked efficiently and was very pleasant to deal with. He certainly understood how the installation worked and the best way to fix it.
The only downside was that I found the solution expensive compared to other plumbers I had dealt with. A $900 charge to supply a faucet worth $250 with less than two hours work seemed excessive. Ethan was there and ready to fix my leaky faucet on the spot so I agreed to the price rather than look for someone else to do the work at the time I got the quote.

Garage hose faucet not functioning correctly (won't shut the water off completely)
Technician Michael arrived as scheduled; diagnosed the issue; provided and estimate and completed the work. All done in less that an hour.
Very satisfied with Michael's approach and diligence.
Pros: quick response from my HomeStars request; complete follow up and timely appointment.
Cons: pricy! $500 for a simple quarter turn ball valve seems high;

Michael was prompt, helpful, friendly. He offered up helpful possible alternatives to the problem we were facing.

This is second time I have used Waterworks. Michael and Ethan are excellent plumbers. They pay attention to detail and complete the work efficiently. Rupinder, as their contact, is also very pleasant and efficient. Thank you all for your quick response to my plumbing issues, and of course, for your fantastic service!

This was my second service with Waterworks and, again, it did not disappoint. Alijah and his assistant trainee, Hashim, were efficient and courteous. Alijah is knowledgeable and competent. He always listened to me and explained accordingly. Rupinder, my first and last point of contact, has terrific customer service skills. I will continue to use this company .

Found and fixed the source of a water leak in the basement. Rupinder was very kind and attentive in terms of keeping me up to date with the schedule. Alinja was professional and quick in figuring out the problem and addressing it.

I had to replace a pipe fitting and install my new washing machine. Rupinder was great in ensuring it was fixed immediately and Ethan who was the service technician was friendly, knowledgable and very skilled and ensure everything was done to ensure it was all fixed up and explained things along the way! Great experience and would reccommend!