Called Waterworks to have a leaking showerhead replaced. Person arrived on time, with appropriate masking and shoe covers. Job required the replacement of cartridge in shower taps, which were old and potentially obsolete. Plumber pushed for more expensive option of complete replacement, ($2000 vs. $1200), discouraging any exploration of other options. When asked to report back on whether it was possible to get replacement parts, was informed that a deposit was required for this to occur - essentially committing me to the more expensive option should the less expensive one be impossible.
To their credit - service was on-time and easy to book. Customer service over the phone was also good.
- Company Response
Daniel Northway-Frank ,
Your Headline comment and review is a blatant lie.
I would like to correct the details of your story .
I was told by my tech that the overall condition of the bathroom etc was quite dilapidated . The faucet is obsolete and unidentifiable. and we may not have parts .Many times customers give us a deposit and we try to locate parts through our vast network of vendors and experts. if we can't find the part. Voila! we give back a Full Refund (The proof is here on HomeStars).We do not need to Pressure anyone. On the contrary we discourage many of our customers from doing unnecessary work. Our success is not about money ,but to serve people
at the highest level possible.
If you still would like us to help you,please email a picture of the faucet and we can take another look at your faucet.
It would be my pleasure to find a solution for you