Service was very good. They worked with me to find out if they had the part in their van prior to making an appointment and they did not. So I sourced the new shower catridge myself. Plumbing came early (Tony). He was friendly ad polite. According to his price book, replacing a cartridge (that we supply) for my shower (which was already apart exposing the cartridge, was over $700. After some discussion, charged faucet replacement fee for kitchen instead ($415 with tax). He was here for 30 minutes (being generous on the timing), I had supplied the part, he removed one part, put the new one in, put handle back on and we were done.
Service excellent, pricing very very high for what was delivered. Pricing alone will make me think twice about using them again. Paying a smaller plumber $150 or even $200 an hour would have been 1/2 the price.
Update: I was contacted by Waterworks Plumbing to discuss this review and my experience. They commited to reviewing the work order and to get back to me, they suspected their new'ish plumber may have made a mistake. The called back the next day and advised that I should have been charged a lower rate (difference was about $71) and they were processing the order at the lower rate. I am satisfied with this result and appreciate their willingness to find a resolution, they were genuine in their efforts and wanted to make things right. Very positive outcome.
- Approximate cost of services:
- $343.00
- Company Response
Hi George, thank you for the fantastic review. Sometimes those one off plumbers don't actually show up and they don't have insurance or warranty their job. We are always here should you need us in the future. Thank you from all of us at the Waterworks Plumbing and Drains Inc.