Waterworks would not give even a ballpark quote for a simple toilet installation over the phone. When the plumber got here, he told me (reading out of a book that the telephone person could have consulted) it was $548 (I had already paid for the toilet). I wanted it done, so I paid the outrageous rate for an hour's work. Now the plumber was professional and did an excellent job, but I feel royally ripped off. The plumber claimed Waterworks's competitors charge the same, which would make OPEC look like CARE. I should have refused at that price, but I foolishly didn't. Bottom line: shop around. Get a good handyman who charges by the hour, because it's an easy installation. Should be closer to $150 than $548.
- Approximate cost of services:
- $550.00
- What could this company do to improve their services?
- Give quotes over the phone. Charge a realistic rate for actual work done.
- Any advice to offer fellow homeowners facing a similar project?
- Shop around.
- Company Response
Dear Ian,
I am dismayed to read your review.I did give you an Upfront cost from our company price book and you agreed to move forward to get the the work done.I showed up on time 9:05 am (on Canada Day!) and as you said,I did an Excellent job.On your mention of handyman.They tend to be cheaper but we have found from our experience that often they tend not to have the neccessary skills,knowledge,licensing or liability insurance.We do get many calls to remedy their work.As per your issue with not quoting on the phone,we have to visually inspect the work at hand because often enough there are complications.Regarding your installation there were a few complications that I took care of at no extra cost to you.Regarding your claim of a 1 hour of work,according to our GPS vehicle tracking I left my previous location at 8:41am arrived just after 9:00am and left your home at 10:52am.Thank for your business.Michael Yuffa,The Water Works Plumbing & Drain Inc.