Waterproofing Exterior Foundation
I've never had such a difficult time and had such a disservice done. The company is very good at selling themselves on quality and customer service but the results are very different. I had the entire exterior of my house waterproofed and it was not done properly from start to finish. The delta membrane was not securely placed against the walls and only one coat of beacor was used to protect the walls. The entire job will have to be redone properly in order to ensure there are no future leaks.
- Approximate cost of services:
- $15,000.00
- Company Response
As the owner of DrainCom I am really upset that Peter is not satisfied with our service. Peter did have some concerns but I personally went to Peter’s house and spoke to him and I truly believe that the concerns he did have were solved.
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was great.
According to the written agreement the job was done correctly and in addition to that he got a full 20 year transferrable warranty. Still the owner of the property seems to be unhappy. He asked about some additional sealing of the membrane (that is not necessary). A customer satisfaction is a job well done for DrainCom. I spoke with Peter in detail and explained the situation with issue he was having, I offered him a couple options to solve the matter. I offered to do the additional sealing that he was requesting or give a 20% discount. Peter asked for the 20% off discount that I offered and seemed happy. Peter does have a 20 year warranty with our company. If at any time Peter feels he has an issue he is more than welcome to call our company and we will send someone over to have a look.
DrainCom aims to consistently deliver a professional service to our customers.