Custom Aluminum Windows & Siding Limited

Siding
Mississauga ON L5L 5Y4
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Julia
Julia
2 reviews Oakville, ON
2/10

terrible service good product

We needed to replace the eaves and soffit. Vlad seemed knowledegable and pointed out that we needed an extra downspout and cut more ventilation holes in the soffit. He was friendly and answered any questions right away. I had pointed out that we wanted this project to be done before installing our windows. I was told they would install the eaves 3 to 4 weeks after placing the order.
I checked in with Vlad after 4 weeks and was told another couple weeks. After another month we were still not scheduled. By then I was seriously considering to cancel the project. A few weeks later workers appeared unannounced at my house to install the soffit. The crew for the eaves would come the next day. Fortunately I had all the details of the project spelled out in my quote, as the neither crew had the details. The soffit crew ran out of material, but assured me that the eaves crew would finish the soffit the next day. Both leaders of the crews were very friendly and willing to go over the agreed details. As it turns out the project manager had forgotten to tell the eaves crew that they would install Alu Rex leave guards. They need to be installed before the eaves go on the roof and they have a value of about $1000. The leader called the office to ask somebody to bring the leaf guards. So between the extra work with the soffit and the delay with the leaf guards the two workers of the eaves crew barely finished when it was getting dark already.
The installation looks good, the eaves seem to be draining properly. The project management was terrible and the clean up of the soffit crew was poor. I would not recommend or hire Custom Aluminum again.

Approximate cost of services:
$7,000.00
1 of 2 people found this review helpful.
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Company Response

i am sorry you feel this way Julia, the delay of the job was due to the cold weather we had. We called you and left you messages with no response. The leaf guards are actually installed after the eaves is installed so we installed the eaves and then the leaf guard. I am sorry for the communication error, i will speak to the project management staff and make sure this error does not happen again.
It looks like you are very happy with the end result and everything is working properly.
feel free to contact us at anytime if you have any questions or concerns.