Substandard workmanship. Did not meet verbal confirmations at time of agreement signing that only Custom Aluminum employees would be used. Subcontractor who owns his own separate business was used. His workers explained they didn't even work for him but were colleagues from other businesses helping him out. As the job schedule approached sales rep indicated the contracted Gentek material might be difficult to get & if so we would meet to confirm new colours of different material prior to job commencement. Old material removed (i.e. no eaves, soffit, fascia. siding left on the house & all of a sudden a different material arrives without the promised discussion. Option given by subcontractor. hat 'if you don't like it you can wait 2-3 months for Gentek'. Removal of old material caused complaints from neighbours re material flying onto their lawns & gardens. Similarly onto my shrubs, pool cover, etc. Sent photos to sales rep. Said mgmnt would contact me. Never called. Asked sub contractor to let me know when his crew would come to work daily so I could move cars out of the driveway for them each day. No calls. Complained to sales rep who referred me to company scheduler who seemed bothered by my request. Received calls for a couple of days & then nothing. Waited daily for crews to come. Told usual time was around 8:00am. Never happened. Missed medical appt. one day when complete no show on a sunny bright day & no call. Was actually asked if the crew could come at 7:00am on two occasions. Got up early, moved cars & no show until 8:30-9:00ish. One wall was 1/3 done with siding installed when I noticed no Tyvek insulation was used. When sking why, was told they forgot. Hard to believe considering all material was in my garage but no Tyvek? Subcontractor had to leave to buy/get it. Each day I had to walk my driveway to pickup screws, cut shards of aluminum, etc. so that when I moved in the cars the tires would not pickup sharp material & go flat. Took photos & mentioned to subcontractor, no response, no change. Got a call as job nears completion from Custom Aluminum CEO say job was complete & to arrange for payment. Told him still a piece of Fascia not installed & lots of fixing to do to my satisfaction. He became confrontational , accused me (74 yrs old) that I had sabotaged the work by pulling off installed material. He sent a company supervisor & assistant who then spent 5 hours each fixing visibly crooked fit corners, changed a few white head screws used to secure dark fascia (still lots of it obvious around the house0, caulk windows which hadn't been done, caulk areas of fascia seams that had 1/2-3/4 inch terrible fit gaps, & redo a complete window siding in the same pattern to make it the same as two others side by side. This had been pointed out to the subcontractor without any action taken. I now have the only house in the area (all with siding) that has dark fascia with visible white screw heads, rippled fascia (not flat), a combination of siding edges that are partial OE vinyl colour matched/proper fit & partial aluminum cut/formed to fit (due to lack of material as explained by the subcontractor), visible
poor fitting fascia over underboards & gaps between fascia & roofing. I have had great dealings with roofers, window installers, deck installers, HVAC people, sunroom installer, etc without any problem until this. Should have known from the beginning when no Custom Aluminum sign went up on the lawn to advertise their service pride.