Hired Dave this summer for a driveway sealing job.
The quote was reasonable and he started working promptly.
We had to pay in advance as we had leave before we could see the finished job completed. Dave told me not to worry, that he is a professional and everything would be done to my satisfaction... Well not quite.
While I'm not a pro, it seemed to me that some cracks were filled but most were not, but it's hard to judge for me as I trust that Dave knows what needed to be done.
The thing that really disappointed me was that a small patch of driveway was not sealed right in the middle. So we have this nicely sealed driveway (black), with a patch that was just missed (grey).
I reached out to Dave multiple times to see if he come fix it, but each time he gave me excuses as to why he could not come to do the work. I tried him several times, waited over three moths, he promised that he would drop by multiple times but in the end he never did. He got paid 100%, but the job got done at 95%...too bad, it would have been a 5 minute job to fix.
- Company Response
Hello FM Im yet to hear from you. This is my 3rd attempt to reach you and trying to see what really is the issue. I've noticed on homestars that you placed another review to another outfit with the same rating 2. I have read there response as well and it seems your not willing to contact them as well. Also you have given them a 2. Im not sure why your not calling me or responding . I've been doing this for 30 years and take pride in what i do and will go out of my way to satisfy all my clients. I still dont know who this is or where this job is. Im convinced your review lacks the real truth or you would have called me by now. Anyways thank you for your review and hopefully I hear from you.
Hi there. Please excuse me for not calling you by your first name . Based on the information you wrote as your name was review by FM
I am shocked to to hear and what I just had read . I don't know even who you are or your name or where this job is.?
So I'm not going to make any comments at this time until I have more information and details .
This is my second attempt in reaching out to you so please get back to me as soon as possible so we can solve this matter and move on
I have been waiting for 4 days so far and yet no response
if you are concerned and really disappointed you would have called me or emailed me back by now.. As soon as you posted this review I responded within a couple of minutes you posted this reviewposted this I responded within two minutes after and you did not respond.
Please call me at the office at 416-841-8072 or via email and let's see what we could do if there is something serious that needs to be attended which I doubt very much
Thank you FM have a wonderful day and I wait for your response before the long weekend