I have been a pretty happy customer since 2011. However, Naiad increased the charge for water blowout from $138 to $187 this year. It is very difficult to justify a 35% price bump as a long term customer. I mentioned that I will discontinue Naiad's water blowout service due to the price bump on the phone, was simply told that they will remove me from the email list. It is very unfortunate that there didn't seem to be care for customer loyalty nor retention.
- Approximate cost of services:
- $187.00
- Company Response
Branford,
Thank you for being a loyal Naiad customer since 2011. We truly appreciate your trust over the years, and I’m very sorry to hear about your recent disappointment with the price increase.
I completely understand your frustration. This past year has been uniquely challenging for us, as a water main break in Calgary led to a 40% reduction in our season—something that was out of everyone’s control, including our customers. This unforeseen event forced us to make tough decisions, including raising prices, to ensure that we can continue providing our services while retaining the dedicated employees who make our work possible.
I apologize if our communication during your call did not reflect how much we value your loyalty. Your satisfaction has always been important to us, and I would love the opportunity to discuss this further with you. Please email me at msidorak@naiadirrigation.ca. I did look in our database for a name like yours, but could not find one. Thus, I cannot contact you direct.
We hope you will reconsider and allow us the chance to continue serving you in the future.
Warm regards,
Myles