Naiad Irrigation Systems Ltd

Sprinkler Systems
AB T1X 0K3
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Sprinkler Systems
Naiad Irrigation Systems Ltd
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96%

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Reviews for Naiad Irrigation Systems Ltd

Average customer rating:
9.7 10 (366 reviews)

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Branford
Branford
3 reviews Calgary, AB
5/10

Huge Price Bump

I have been a pretty happy customer since 2011. However, Naiad increased the charge for water blowout from $138 to $187 this year. It is very difficult to justify a 35% price bump as a long term customer. I mentioned that I will discontinue Naiad's water blowout service due to the price bump on the phone, was simply told that they will remove me from the email list. It is very unfortunate that there didn't seem to be care for customer loyalty nor retention.

Approximate cost of services:
$187.00
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Company Response

Branford,

Thank you for being a loyal Naiad customer since 2011. We truly appreciate your trust over the years, and I’m very sorry to hear about your recent disappointment with the price increase.

I completely understand your frustration. This past year has been uniquely challenging for us, as a water main break in Calgary led to a 40% reduction in our season—something that was out of everyone’s control, including our customers. This unforeseen event forced us to make tough decisions, including raising prices, to ensure that we can continue providing our services while retaining the dedicated employees who make our work possible.

I apologize if our communication during your call did not reflect how much we value your loyalty. Your satisfaction has always been important to us, and I would love the opportunity to discuss this further with you. Please email me at msidorak@naiadirrigation.ca. I did look in our database for a name like yours, but could not find one. Thus, I cannot contact you direct.

We hope you will reconsider and allow us the chance to continue serving you in the future.

Warm regards,
Myles

Ken
Ken
5 reviews Calgary, AB
10/10

Damaged Irrigation Repair

Fernando was dispatched to our home where a professional and speedy cost saving repair was executed. A 1st class technician who exceeded our expectations in every aspect. Wouldnt hesitate to call Naiad for all or any issues in the future. They also take care of our Fall system blow outs which were pleased with. Thank you Naiad! My hat is off to Fernando.

Approximate cost of services:
$315.00
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Company Response

Hello Ken, Thank you for submitting such a great review. We are pleased that Fernando was able to take care of the issues with your sprinklers in a speedy and cost effective manner. Thank you for choosing Naiad Irrigation for you sprinkler needs.

Private User
Private User
Private User reviews Calgary, AB
10/10

Irrigation services

Josephat delivered us prompt, professional , informative and cordial service . He also addressed related operational concerns.

Approximate cost of services:
$140.00
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Company Response

Good Morning, we are happy to hear you had a great experience during our recent visit. Thank you for taking the time to provide this review.

Rachelle in Calgary
Rachelle in Calgary
0 reviews Calgary, AB
10/10

Irrigation installation and maintenance

Another quick and efficient winterization by Naiad Irrigation Systems. From full installation of our irrigation system years ago in Auburn Bay, to yearly winterizations and occasion maintenance, Naiad has always been great with communication, response time, and professionalism. Myles, along with the rest of his crew, always go above and beyond and are really wonderful to deal with. Highly recommend!

Approximate cost of services:
$110.00
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Company Response

Hi Rachelle, Thank you for such a great review. We are pleased to hear that you are happy with the service we've been able to provide for several years. We look forward to many more.

Andre in Calgary
Andre in Calgary
0 reviews Calgary, AB
8/10

4 zone sprinkler blownout

Needed to get my sprinkler system blown out for winter. Found Naiad on Google. Set everything up online easily. They contacted me to move it earlier due to approaching weather. Service was fast and affordable. Tech was friendly. Will definitely use them again if this is consistent service from Naiad.

Approximate cost of services:
$111.00
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Company Response

Hi Andre, We are glad we could provide you with a positive experience. Thank you for the kind words.

Private User
Private User
Private User reviews Calgary, AB
10/10

Irrigation Repair

Naiad was so quick and efficient! They called me back right away after I consulted. They got me booked in within a couple days. We worked with Josaphat. He was friendly, easy to talk to and respectful of our property. He told me the price and plan prior to starting his work. It got done in less than an hour and was no work to us. He even told us about other promotions and options for any changes we may want for our irrigation system in the future. Highly recommend Josaphat and Naiad for anyone looking for support with irrigation!!

Approximate cost of services:
$115.00
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Company Response

Thank you for your great review. We are happy that Josaphat was able to provide a great experience for you.

Private User
Private User
Private User reviews , AB
10/10

servicing irrigation system

I brought in Naiad Irrigation Systems to repair a broken valve. They were prompt and had my system up and running quickly.

Approximate cost of services:
$250.00
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Company Response

Thank you for taking the time to provide us with your feedback. We appreciate your review.

Tracy
Tracy
15 reviews Calgary, AB
10/10

Amazing customer service

From the office staff to the service technicians very friendly and professional. They stayed until I was happy and did a great job. Would recommend this company for all my sprinkler needs.

Approximate cost of services:
$500.00
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Company Response

Tracy thank you for choosing us to take care of your underground sprinkler needs and for taking the time to right this review. Thanks again Tracy

Private User
Private User
Private User reviews Calgary, AB
10/10

Great Service

Great, reliable service. Very accommodating and willing to help! Customer service is great and always happy with the results!

Approximate cost of services:
$90.00
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Company Response

Good morning, thank you for your great review. We appreciate your taking the time to provide us with feedback.

Private User
Private User
Private User reviews Calgary, AB
10/10

Great service

The team is experiencing very friendly. They have been easy to work with, and are swift at returning phone calls, and dealing with any issues that arise.

Approximate cost of services:
$23.00
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Company Response

Thank you for your feedback. We are pleased that we are have been able to provide such a positive experience. We appreciate your rating.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Naiad Irrigation Systems Ltd

Naiad Irrigation Systems installs and services underground sprinkler systems in Calgary and the surrounding area. We specialize in both residential and commercial irrigation systems.

From activation and repairs to winterizing sprinklers in Calgary we offer award-winning and certified services by the Canadian Prairie Chapter Irrigation Association.

Thank you for choosing NAIAD Irrigation Systems

CATEGORIES
Sprinkler Systems
PRODUCTS
All residential and commercial irrigation parts / supplies.
SERVICES
Underground sprinkler system repair, Irrigation Installation, Service, Fall Blowout, Sprinkler Winterization, DIY Courses, Designs, Residential and Commercial. Snow removal and lawn maintenance too.
BRANDS
Hunter, RainBird, Irritrol, Toro, Orbit, etc.
SPECIALITIES
Underground sprinklers, Irrigation and snow removal
WEBSITE
https://www.naiadirrigation.ca
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
35
PAYMENT METHOD
Visa, MasterCard, Amex, Etransfers, Cheque, Cash
LICENSES
Business License, WCB, and Liability Insurance
MEMBERSHIPS
BBB, Canadian Priarie Chapter Irrigation Association
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified Irrigation Contractor, Certified Landscape Irrigation Auditor, Certified Water Management
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-5 Year parts and labour waranty with all installs
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.