Naiad Irrigation Systems Ltd

Snow Removal
21, 235105 Wrangler Drive AB T1X 0K3
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Snow Removal
Naiad Irrigation Systems Ltd
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97%

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Reviews for Naiad Irrigation Systems Ltd

Average customer rating:
9.7 10 (243 reviews)

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Albert in Edmonton
Albert in Edmonton
1 review Edmonton, AB
10/10

Repair of aging sprinkler system

The Naiad tech (Aidan) a little late but quickly made up for it by analyzing the requirements, proposing a solution, getting sign-off on solution and working on the install. The work involved replacing the leaking downspout and manifold and replacing the controller. The tech spent time showing me how to use to controller & iPhone app, and ensuring I understood the various functions.

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Company Response

Good Morning Albert, Sorry we were a bit late. Impossible for us to know exactly when we will show up because each service call/activation is different and we do not know how long each one will take and we do not want to leave an appointment until the system is functioning. Happy Aidan came up with a solution for you and really happy you had the WiFi timer installed. You are going to love the Hunter Hydrawise. Lastly, thanks for taking the time to write this review. Take care Albert.

Tammy from Calgary
Tammy from Calgary
3 reviews , AB
10/10

Spring startup and maintenance

I really appreciated the text letting me know that Chris was on his way, and also the photo, for identification. Upon arrival, Chris asked if i had any concerns, went over the entire system, adjusting heads for accuracy, and checking for any repairs. He was very professional, polite and did a great job. I would recommend Naiad for all your irrigation needs.

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Company Response

Good evening Tammy,
Thanks for taking the time to write this review. Means a lot to us. Will ensure you give Chris a huge pat on the back. Thanks Tammy!!!!

Kristine  in Calgary
Kristine in Calgary
2 reviews Calgary, AB
1/10

Underground sprinkler system activation

I called to get someone to come and setup our sprinkler system and to repair some sprinkler heads. I knew that some were damaged because we had done some renovations. I explained that I would like someone to come and get everything to work and to also replace the heads at the same time. I was told that someone would come out and turn everything on and do an assessment of what was needed and replace the sprinkler heads (at a cost of $8-$20 per head) at the same time and I would just be charged for set up fee ($150) and the cost of the sprinkler heads. Someone came out got it started and then handed me a quote of over $500 to replace the heads and was told he would come back in a few weeks to a month to fix them. More than half of the bill was labour, and I only wanted my front yard heads replaced. There are about 6 of them. I paid for a setup and I still cannot use my sprinkler system. They did not do what they said they would do on the phone and the cost of repair was not indicative of the work that was to be done. A complete rip off. I tried contacting the company after refusing the quote to discuss the fact that I still cannot use my sprinkler and paid for a setup but no response. No customer service. No honesty. Won't be calling them again anytime soon.

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Company Response

Hello Kristine, I am very sorry to hear about your experience, I am having trouble finding you in our database regarding this service. Can you please contact me directly at (403) 680-3417 when you are able? I would like to discuss matters with you and get things sorted out. We strive to ensure that all of our customers have a positive experience and are committed to making things right, we stand behind our work and are more than happy to assist you.

Marcie in Calgary
Marcie in Calgary
1 review Calgary, AB
10/10

Activate irrigation system, replaced spray body, replaced Italy nozels

Chris was very professional with the work he did and explained what needed to be fixed and why and the cost of each thing before he did the work. Overall Chris did an excellent job and we were very pleased with the work done!

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Company Response

Good Day Marcie,
Thanks for taking the time write this review and we are happy that Chris did an excellent job. Will make sure to pass on the great words. Have a great day Marcie!!!

Debra in Calgary
Debra in Calgary
1 review Calgary, AB
10/10

Naiad Irrigation Systems Ltd

Naiad crew have always serviced our water system, well informed & paying attention to detail. They patiently took the time to educate us on our irrigation system in our new home, addressing our endless questions.
Checking out our system, advising us on maintenance & replacing defective parts while making adjustments as needed. Gave us information on the latest timer to update our system, appreciate this. Naiad has serviced our system spring/fall & continue to be pleased with the crew's work ethic. Thanks again.

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Company Response

Good Day Debra,

Thanks for being continual supporter of our company and thanks for taking the time to write this review!!! Have a great summer Debra!

angelsmom
angelsmom
0 reviews De Winton, AB
10/10

snow removal service

Our experience with the crew and staff have been nothing short of excellent., 10 out of 10 in every category. These folks go above and beyond and take the initiative and care to their clients and the companies reputation as they would towards their own properties in caring for your property. It's so wonderful to see efficiency of communication between office to service staff flow with such respect for each other. Amidst our -40 weather recently, a crew arrived to rid an area that accumulated a bit of drift making it difficult to back out of our garage, promptly within 24 hours notification. Efficiently and carefully with a small plow truck around the courtyard wall and then manually grooming it by shovel and a personal conversation with myself to ensure it was to our satisfaction, our driveway was immaculate!!!!! Excellent customer service Naiad Management, Myles, Jeff, Ray, Jason and office staff.
We are so impressed with this company and their staff, your needs for all seasons can be trusted in the hands of Naiad Irrigation Systems. Bravo and thank you again.!
Karen from Heritage Pointe

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Company Response

Karen, Glad we could be of service. Will make sure that all the staff here at Naiad see your kind words. Thanks so much for taking the time to write this review and have a wonderful weekend!!!

Rhonda in Calgary
Rhonda in Calgary
0 reviews Calgary, AB
10/10

A phenomenal, local company that puts the customer first!

Naiad Irrigation is the BEST business around! They have been doing our sprinkler blow outs for many years and if you want impeccable service and dependability, these are your guys. They make the process so easy and keep in communication every step of the way. I book and pay online, they send reminders, let you know they've been out by sending a photo, they leave flags where any problems exist, inform you if there are technical concerns (like broken heads). They send reminders to book services at the appropriate time of year, which I need and appreciate! Finally they offer discounts if you book online, by specific dates...now who doesn't enjoy saving a few bucks? I know many people who have their snow removal service and LOVE it. Naiad is a small, hard-working, reliable Calgary-based company that lives and breathes customer service. Check them out...you'll appreciate their professionalism and the peace of mind!

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Company Response

Good Afternoon Rhonda, Thank you so much for your kind words. We definitely try our best to make irrigation, lawn maintenance and snow removal services as client friendly as possible and are very glad to hear that you are happy with the services provided. Have a great winter Rhonda!

dk
dk
4 reviews Calgary, AB
10/10

Great Service

I have had a system for the past 13 years and have it regularly winterized. My service is always done reliably on time as expected and instructions for the home owner are very clear . I had a sprinkler head that wasn't spraying as it was supposed to and in the Spring it was fixed with no issues.

1 of 1 people found this review helpful.
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Company Response

Good morning. Thank you for taking the time to write us a review as well as for your kind words. We are so glad you are happy with our services and look forward to servicing your property in the future. Have a great winter and we hope to see you in the spring.

Ian in Calgary
Ian in Calgary
7 reviews Calgary, AB
10/10

WINTERIZATION

I am a first time customer of Naiad Irrigation Systems for winterizing my irrigation system. I used their online service (easy & fast) . Their communication back to me was excellent including to advise me that there would be a delay in winterizing of my system due to the cold snap. The follow up was as promised. They understand customer service extremely well - I highly recommend Naiad.

1 of 1 people found this review helpful.
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Company Response

Thank you for the kind words Ian, that cold snap definitely put a wrench into things! We hope you have a great winter Ian!

Very satisfied customer in
Very satisfied customer in
0 reviews , AB
10/10

Excellent Customer Service

Naiad Irrigation installed my irrigation system in July 2019. From the initial design meeting through to the install and recent winterization, Naiad was unfailingly professional, thorough and courteous. Customer service and communication was excellent throughout the process. I would highly recommend Naiad Irrigation Systems.

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Company Response

Thank you for your kind words, always glad to hear great things regarding communication. Have a great winter!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Naiad Irrigation Systems Ltd

Naiad Irrigation Systems installs and services underground sprinkler systems in Calgary and the surrounding area. We specialize in both residential and commercial irrigation systems.

From activation and repairs to winterizing sprinklers in Calgary we offer award-winning and certified services by the Canadian Prairie Chapter Irrigation Association.

Thank you for choosing NAIAD Irrigation Systems

CATEGORIES
Snow Removal, Sprinkler Systems, and Lawn Maintenance
PRODUCTS
All residential and commercial irrigation parts / supplies.
SERVICES
Snow Removal, Irrigation Installation, Service, Fall Blowout, Sprinkler Winterization, DIY Courses, Designs, Residential and Commercial
BRANDS
Hunter, RainBird, Irritrol, Toro, Orbit, etc.
SPECIALITIES
Snow Removal, Irrigation and Water Truck
WEBSITE
https://www.naiadirrigation.ca
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Visa, MasterCard, Amex, Etransfers, Cheque, Cash
LICENSES
Business License, WCB, and Liability Insurance
MEMBERSHIPS
BBB, Canadian Priarie Chapter Irrigation Association
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified Irrigation Contractor, Certified Landscape Irrigation Auditor, Certified Water Management
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1-5 Year parts and labour waranty with all installs
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