Valley Siding & Window

We chose a small, well established family business to replace our windows, doors and siding because we thought they would treat our home with the same care and attention that we do. We have been disappointed by the service provided by Valley Siding and Windows, particularly the lack of care and attention to detail. The following is an incomplete list of deficiencies in our job:
- garage door, front door and side light are not the colour we ordered. Instead of replacing with doors that are the colour we ordered, VSW would only offer to have the doors painted or a small discount (20%). We accepted the discount, but are still left with two doors that are not the colour we wanted.
- one door has been left without a deadbolt because "it didn't come from the supplier." Instead of actually resolving the issue we were only offered a discount, and now have one door without a deadbolt. Thankfully it is an interior garage access.
- our living room window was either delivered damaged or was damaged during installation. We accepted a discount but we are disappointed that the window was installed damaged and not repaired.
- a lot of the finish work both inside and out is generally sloppy. I raised some of these issues with the crew however their answer seemed to be "use more caulk." As an example, I have provided a photo of some of the interior casework done on our kitchen window. Although this particular area was fixed after I pointed it out, this was how they originally intended to leave the casing.
- in the week since our job was completed I have picked up many more nails from our lawn and garden beds than I did after our house was re-roofed.

Very bad experience with this company. Paid them $70 000 to do a very large job. Many problems along the way. One problem being my back garden door leaks and is damaged. Nobody will address the issue or even call me back. Definitely would NOT recommend this company to anyone.

In 2008 the windows in my home were replaced by Valley Siding & Windows using Window City windows. Was happy with quality but last year the Mulions between the glass turned a disgusting brown colour. Valley siding told us that the manufacturer would not cover replacement. Not happy!

Almost all the windows in the home we bought had to be changed. Valley was recommended to us by my husband's parents. Everything was fine, except that they didn't caulk the windows on the inside of the house and we were told we needed to do it ourselves. Not sure if this is common practice, but it's not a big deal anyway.

Basically, we were pretty happy and were fully planning on calling on them to change the remaining windows. But, recently, we took down the drapes in one of the room to repaint and found a crack in the drywall at the upper corner and a small spot of wet drywall at the bottom corner on the left side of this one window. We called them to come have a look at it, as we suspected this was an issue that might have stemmed from the installation of this one window. The woman in charge of service was really horrible. Ended up passing the phone to who I suspect was the owner of the company, all the while I was talking with him, I could hear her argue in the background. Now, to be fully transparent, I should mention that it is true that the windows were installed four years prior. I don't know, while it may seem like a long time, this isn't a car part, I expected them to at least come and look...

**Update: Since my initial review, the owner came and had a look at the window. He inspected it and we discussed at length the situation and, while it is still unclear where the issues stemmed from, I plan on patching the wall with putty and I'm now fairly confident there is no reason for the issue to repeat itself.

So I would say, I am happy with the windows themselves - they are well constructed. I have some doubts about the damages, but I'm willing to consider that it might be a fluke due to the age of the house as this wouldn't be unheard of. The main reason I'm hesitant at giving more than three stars, and perhaps I'm being a bit unfair, is because I think the company can improve the client services and relations. Both my husband and I found the lady on the phone to be quite abrasive and interacting with her was never something we looked forward to. We ended up playing hot potato when we had to call. ***

Good service and timely sevice. Redid all the windows in the house and did some siding work. Price on par with other companies. Would recommend them and use them again.

I am satisfied with the level of service and I really appreciate the prompt way my concerns were handled for my job. The workmanship is exemplary and I have to say, the house siding looks fantastic. Management takes care of their customers, which is always appreciated.

After a communication problem was solved any and all problems were speedily and efficiently addressed. Very pleased! We highly recommend Steve. He was knowledgable, friendly, conscientious and made us feel like important customers.

the estimate was bang on
service was terrific, clean up was grand and the window they installed was above our expectations, They even called two weeks later to see if everything was to our liking. Ask for Gaetan he is very knowledgeable.

Only vendor that siad they could replace a double door with a single (36") and still keep 2 side lights - bonus we were able to have them both open as well. (Most other vendors were able only o have one side light and none offered for the side lights to open.)

The entire process of selection, ordering and installation was super easy - only issue is it took a little longer then expected for delivery - but absolutely worth the extra week or so wait for the product. Product was delivered as expected and installed much faster than expected - installers cleaned up after installation and took old door away.

My experience with this company was very positive. I love the quality and look of the product and the installers were extremely polite, friendly and professional - very careful not to damage anything in my home, The sales person was very helpful and easy to negotiate with. Very happy customer here.