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Davey Tree Expert

Tree Service
Kitchener ON
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HomeStars  >  Tree Service in Kitchener  >  Davey Tree Expert  >  A lot of hassle
jmakad in Kitchener, ON
jmakad in Kitchener, ON
7 reviews Kitchener, ON

First Review


A lot of hassle

You may want to consider a different company - in Kitchener at least.
First, the positive: The crew that (finally) came to work on the large residential tree removal job was REALLY great! Jason Dylan and Marcus were hard working and very nice to deal with. I'm really happy with their work!!!

Unfourtunately, dealing with this company has been nothing but hassles from the word go. A day after I received the quote in early April, I called to give the go ahead. They could not give me a date, but I pressed for a time frame because I have multiple other projects that need to happen *after* these trees were removed. This was a fairly substantial residential job. I was told that the crew would be sent within two weeks. Well, two weeks came and went, and no one came. I called again and was told (by the same person who took my initial call) that I had called and put a 'hold' on the job - which I never did, I had only called to give the go ahead, why would I call to put a hold on a job that didn't exist yet? In any case, they had the local office call me, and finally the following crew was dispatched on the following Tuesday. They came on time (had to wait out some rain) but worked for 2 days straight to cut down and remove a few smaller trees, then cut down a very large tree - and they took about 2/3 of the wood with them when they left, assuring me that someone would be by soon to pick up the remaining wood (which was sat on the concrete pad where my shed was soon to be built). Here we are, a full month later and the wood was literally just removed from my property (half of the remaining wood was taken two days ago, with the last batch removed today), but the only thing that sparked this was my call back to head office - they had sent me a bill for the services, but I declined to pay until the job was completed.
Technically the job was not completed, because they are supposed to grind out the stumps - which I was told would happen (within two weeks) two weeks ago....stumps are still there, but they haven't charged me for them yet. I'm not holding my breath. I am going to proceed with having my shed built, and fences put in, and if the stumps are still there after all of that work, well then I will award that part to a different company to handle. I just can't believe how long it took to get them to come, and the general lack of concern at getting this job done. I'm sure other tree removal services would provide much better customer service (with scheduling!!).

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