Van Dolder's Custom Exteriors

Windows & Doors Installation & Service
Owen Sound ON N4K 0A8
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Private User
Private User
Private User reviews Collingwood, ON

Beyond frustrated Customer

Horrible experience with this company and I'm still not satisfied as I have been waiting 6 weeks for the correct hardware for a window that took an additional 8 weeks after the initial window installation because they didn't check the order before sending it out to be installed. For two months above the larger middle window at the front of my home it was exposed to the elements (during winter) because while they were waiting for the correct window, they didn't put flashing where there should have been. Have cancelled the front door order because after 4 mths it was going to be another 4-6 wks for the front door because the salesperson messed up the order but wouldn't tell me until then.

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Company Response

We're very sorry to hear about your experience, this is certainly not our intention. Jason from our Collingwood office is getting in touch with you today to discuss next steps. We appreciate your business and hope to find a resolution as soon as possible.