We decided to get a quote from West York due to the positive reviews and we were referred by a contractor as well. We met with a few companies already but decided to contact West York for a quote as we planned to get our driveway done this summer.
We contacted West York paving 4-5 times - all with promise that sales will get in contact with me. The initial call back took about a week and I received a rushed response from the sales representative Joe - it seemed like he was busy doing something and when I requested for a quote to do our driveway, Joe had little patience with this request and said "we're really busy right now, so, unless you are 100% going to do it this summer, I will come by next week for a quote." NEVER have I ever had a company require me to confirm business to even provide a quote. He even asked if I had measurements ready for him (???) which I did not, but he said he will contact me next week for a visit once I confirmed that we will be proceeding in the summer.
No contact was made by Joe the end of the following week. I called and left messages to Joe with no return call. I EVEN MEASURED MY DRIVEWAY and left the message on Joes phone in hopes that he would call back with an ESTIMATE! I even called the office again and left my dimensions with them (the reception was nice) but all my calls just go back to Joe since he is our "representative" for Toronto. Basically, I got ZERO response back from Joe or the company and its been 3-4 weeks now.
I am extremely disappointed with the customer service as the reviews on this company seem to be very good. I do not know why they decide to brush us off, we called quite early in the season (early May) for a summer job. If he was really 100% booked for the summer, then just tell me??? Don't promise a customer you will be there and then GHOST on them. Absolutely ridiculous customer service and lack of professionalism all around.