I used this cleaning service twice in 1 week. Once for my new home (as a "move-in, post-reno" clean) and once in my condo (as a "move-out") clean. Both experiences were less then ideal.
In the first, the person that came to clean did not pay attention to any of the details I asked her to (like plaster on the recepticals, etc). She didn't do nearly as much as I needed and the person I was co-ordinating with had no idea how to quote me (timing vs what needs to get done), so, of course, the allotted time came and went and my husband and I needed to finish the job ourselves.
The second, condo clean, first the coordinator booked her person on the wrong day and then called me to say I was mistaken (but I actually put it in my calendar while booking and confirmed it with her 3 times), and then had to reschedule the cleaning. Once the cleaning got rescheduled for the same amount of time, once the cleaner was done (and she did do a decent job), she up-charged us. When I called the co-ordinator telling her she's charging me more, she said yes, you originally booked 3.5 hours, not 4. This was NOT the case. I had the same 4 hour booking the entire time.
Overall, they are incredibly disorganized, they don't send formal quotes so it's all "he said / she said" and I had nothing to reference. The cleaners are very nice and friendly, however neither experience went smoothly.
I would NEVER use them again. It was much more work then it needed to be. The results weren't as expected and the fact that they up-charged us after the fact is completely unacceptable.
- Approximate cost of services:
- $285.00
- Company Response
Nat - it would have been so wonderful had you asked for Mark ( that's me ) the owner/ manager to get involved before writing this review . Your issues could easily have been resolved . I began Homestead Maid in 1984 and have always taken customer satisfaction most seriously . I'm very disappointed I did not have the opportunity to help you . As it turns out you were dealing with a recent new hire in our office who obviously could have handled the situation much better . I wish you wouldn't have been so quick to post a scathing review which can hurt us by giving enquirers who don't know us as yet the wrong impression . A company like Homestead Maid which has been providing exemplary quality service in Toronto for over 30 years deserves better . I encourage you to contact me to arrive at resolution after which I would hope you would want to delete this review .