Following the ice storm on December 21st, our main power line was torn down from our house by falling trees. Late on Dec 23rd, Toronto Hydro reported that we needed an electrician to replace our standpipe before our line could be reconnected. On Christmas Eve morning I called and left a message with Captain Electric. Diane promptly returned my call and scheduled us in later that morning. As we were out of town, Enrico called to explain the work and was able to complete the job that afternoon! Late on Dec 25th the neighbourhood power was brought back on including our home, thanks to Captain Electric's efficient work.
We were thoroughly impressed by Captain Electric's: 1) quick, clean, professional response, 2) ability to handle this emergency request while we were out of town; and 3) their fair price, as we are to understand some of our neighbours were taken advantage of because of the circumstances, paying twice the price for the same work. We will definitely use Captain Electric for any future electrical needs.
- Approximate cost of services:
- $2,100.00
- Company Response
Thank you Lori for posting your review. This devastating Ice Storm certainly will not be forgotten. We are glad that we were able to help you promptly, and that power was able to be restored to you that day.
We did have a fully booked schedule until the end of the year, but realized that restoring power to homes was more important than any non-emergency work that we had scheduled, and that this would be our priority. We are thankful to all of our clients (with scheduled non-emergencies) who were very supportive of our decision to postpone their work, to be able to look after the real emergencies caused by the storm. Our team worked through holidays, and on many occasions into the night to help in the restoration effort.
Thank you again for your post. We look forward to being of service next time you need us.