Do you like missed deadlines? Poor quality? Endless excuses? Terrible warranty service? If so, Urbandale will meet all of your expectations. For those of you who do not appreciate these traits, avoid Urbandale! After endless delays, I moved to the Jazz Condos into a dirty, semi-finished unit. Nearly a year later, I’m still begging for basic repairs, like painting, etc. In many instances when they actually show up to repair a deficiency, they leave it unfinished (often just as bad as it was before they touched it) and never return. The sales team is great and truly don’t belong with this company. They give the impression that this is a normal company and that’s misleading. Every other builder is worth trying before this one.
Some of the recent five star reviews are hard to believe as there are very few people who live here and we’ve all shared our horror stories. No one is that pleased.
- Approximate cost of services:
- $400,000.00
- Company Response
Thank you for your feedback. It is with regret that we are not able to delve deeper into the specifics of your comments/file, as it was done anonymously. We know there have been a few struggles with some homes, however, to the best of our knowledge, homeowners are quite happy with us. We also know that when an issue arises, our warranty department works hard to attend to issues as quickly as possible. We are proud to acknowledge our successes, as witnessed by those customers who have provided their positive feedback.
We encourage you to contact our warranty department with any questions you have - this is the same process that has delivered many delighted customers as a result. If something has been missed, we implore you to contact the warranty team, as we are truly committed to having happy homeowners.
Kind regards,
The Urbandale Team