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Inasse Doust
Inasse Doust
1 review Ottawa, ON
0/10

Stairs Stains- Do not trust Urbandale

I paid over $23k of upgrade on the stairs. At the Design Centre, we had to choose the stain colour for the stairs. We wanted the colour as close as to the hardwood colour. Therefore, our designer at Urbandale advised us of a stain colour that is close to that of the hardwood. She informed us that the company applying the stains is very good at what they do and that they will ensure the close match up of the colours between the stairs and hardwood. Due to this assurance, we trusted her word.
We moved on October 29 and the stains on the stairs does not complement the hardwood colour. The landing is not installed because they could not match the hardwood with the stairs. I contacted the general manager and explained the situation. He said that no error in their part and they will not do anything to correct it. I asked him to come to my house and proof to me I am wrong; he refused. To date the landing is not installed and there is a safety hazard involve. The finishing is terrible and so many issues.

This is my first and last time buying from urbandale.. Not recommended

Approximate cost of services:
$23,000.00
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