Once you sign be ware! They promise the word, but once you are comited and you sign off on your documents you have no say in your home. Did you forget a plug, or maybe want to make a simple design change, well you are out of luck. If you forgot it during the time frame they give you, too bad. There suppliers way over charge. We received our pricing for laminate and is was more than most hardwood. We fought them tooth and nail, they cam down to a price 5$ over the other laminate quotes we went and got. You have no say. Our build time was 3x, yes 3x!!! as long as they so proudly stated their build times are. Their employees are nice people, but be ware of Stepper Policies, its not your house.
- Approximate cost of services:
- $700,000.00
- Company Response
Hi Kelsey,
Thank you for letting us know your frustrations. This year had many ups and downs for us which caused some delays, especially an industry wide framing shortage. We do have policies and procedures in place to ease the process of the build however we have come to realize that some of those need more attention and tweaking to ensure our customers have a more positive experience. It was not our intent to have your experience be a negative one but know that we will be here to address your concerns. Feel free to email me your concerns in detail to visitus@stepperhomes.com .
Thank you,
Murray
Manager, Marketing and Customer Experience