Bought a Rohit show home about a year ago. The sales agreement was signed "AS IS" trusting that they would have pointed out any possible defects. On possession date some defects were identified, main one being the laminate floor squeaking and collapsing on some spots. Rohit contacted the trade to fix it. The trade attempted to fix it but their was no improvement after the fix. This was again reported to Rohit and they again contacted the trade.
The trade came in again showing some reluctance to do the job since one of their colleague has initially attempted. They asked a bunch of question and condemned the fact we use swifter to clean the floor. I did mention to them that the damage has existed before I took possession of the house. They left and made a report to their office and Rohit that the damaged was caused by me.
Rohit contacted me and I tried to explain the situation but the customer rep was just interested in closing out the case without any concern on customers satisfaction. I tried to tell my own side of the story but they just sent an email saying the case has been closed.
Not impressed with the way Rohit handled the defect. Also spoke to the neighbours and found out that many of them also have similar issues with their floor.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Frank, thank you for sharing your feedback. We apologize for the experience you have had with your new home and we want you to know we do value all of our clients and our customer service. Please do get in touch with us at marketing@rohitgroup.com so that we can get your opinion on how to build a better home and improve our processes.