We have a hole in our backyard due to a mistake in July 2014. We have lived with the danger to our children for close to a year. The hole is 6 ft high, 7 ft wide and 11 ft deep. It is amazing that nothing has happened to one of the kids and that is due to our parenting skills and attentive eyes. A backyard should be a safe place for our children to go but Rohit has turned it into a hazard.
We have tried to work with Rohit for months last year and for weeks this year to get this resolved. They promised that we were a priority property for them. They stated the work would be completed the first week of May but there was a weather delay. We should have been able to assume that the work would be prioritized for the second week of May but no. I explained to them that we had neighbours installing fence posts on May 14th and expressed my concerns about them being able to access our property. They replied that it wasn't an issue and approved us to go ahead with the fence posts. We finally got Rohit to commit to May 15th.
The subcontractor came on the 15th and saw the fence post and drove away. We received an email that the work wasn't going to get done due to the fence post. We tried calling repeatedly but no one answered their phone. My husband went to their office to speak to someone and he was turned away.
We have now been informed that they will do the work on approximately the 27th of May and that we need to incur the expenses to either remove the fence post or to have the County approve the removal of our back fence.
If Rohit was a decent organization their word would mean something and when there is a hazard to the health of 5 children ages 2 - 6 I would expect a decent organization to resolve the issue. However, they 'ran out of time' last year. I guess months weren't enough time for them to contact the County and have a 10 minute conversation on site for resolution. I guess making our property a priority, which has been stated in numerous emails, means that Rohit will get to this when it is convenient for them and their subcontractor which with their past record could be months from now and the safety of our children be damned.
Do not build with Rohit or if you do make sure you do a holdback so that you can ensure all of your issues will be taken care of and taken seriously.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?