Coldest January day our 31 y/o furnace died. Called only Reliance out of exposure at 6:30 pm (radio, neighbour’s service) and was not disappointed at all. The intake rep was courteous and let me know I would receive service by 7-11 am the next day. Tom from service called us just after 7am, and he was in and working by 8.
I expected a difficult repair of my dead dinosaur, and Tom efficiently and thoroughly gave his analysis and options. He got Jeff on the phone (a Home Service Advisor). I chose to have Jeff come and formally present options and Pricing to me, knowing it was time for a replacement.
Jeff came over and his treatment of the situation was second to none. We discussed all the options available, from repair, to rental and purchase packages.
When I was comfortable, I chose an option which fit our needs and budget. An install team was scheduled immediately for noon.
Jon and Andrew first phoned at 11:40, and then showed up on time at noon. Courteous, jovial and professional, they told me what they were doing and quickly got to work.
My old furnace and air conditioner (which was also a dead dinosaur) and humidifier were replaced with new high efficiency units, as was the thermostat. They left around 6pm after a detailed demonstration of the units and controls.
We are so happy with the response, pricing and professionalism of the package and service we received. In less than 12 hours we have fabulous home comfort, even better than before!!
I highly recommend the Reliance team
David
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your kind words David. We really appreciate you taking the time out to share your experience with us.- Gemma