Purchased a 27,000 geothermal that has failed to work every single year since purchased in 2013. This matter went to legal proceedings in the beginning of June where Reliance's lawyer stated that the system works as intended even though the system went down every year - one of those times was in the winter and the house was without heat for 13 days until the issue was resolved. The system has now failed twice this week in the middle of this heat wave. Moreover, in the settlement conference Reliance stated that the warranty provided with this system is 10 years parts and 5 years labour. However, if you look at what we signed the contract states and is initialed by the sales person stating 10 years parts and labour. This is falsifying documents on top of this ridiculous situation that my elderly parents continue to have to live through after paying 27,000 for a system that does not work.
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- Company Response
Hi Kalad, our legal claims team is handling this issue. Should you have any additional questions please contact them directly ~ Penny