UPDATE - July 18 2017. My AC stopped working after their service call. Blowing the breaker, overheating and not working. Called another HVAC company to come take a look, turns out my old capacitor was perfectly fine! Reliance sold me a new Capacator that I did not even need, then even worse the Tech wired it backwards which caused the unit to overheat and stop working. Called Reliance to report the problem, they tell me they "stand by their field techs" - even though they sold me a part I didnt need, and made my AC stop working completely. All they would do is credit the Capacitor the sold me that I did not need, but did not refund for the service call that stopped my AC from working. Cancelling my water heater rental with them because of this experience.
I called Reliance Yanch Home Comfort - Barrie to come to do a checkup on my AC unit because it makes a very loud noise when it starts up. The unit works perfectly and does its job well, its just very loud and I wanted to have it checked to see if everything is okay with it. I contacted Reliance on Home Stars and was contacted by Taylor almost immediately which was great!
Tech came-out same day (again was great). I explained the issue that I wanted the unit checked because of the noise. He took a quick look at the unit and immediately recommend we replace its for a brand new one?? I explained there was nothing wrong with the AC it works great and cools the house perfect, its just loud and I wanted it checked to make sure everything is good.
He told me it could be the AC Capacitor, so he took mine out and put his new one in. The problem remained and so the Capacitor was not the issue at all. During the process of removing my old capacitor, and putting a new one in, my old capacitor somehow was broken in the process of being removed and re-installed. Tech told me it was old and should be replaced anyway.
At the end of the day, I have a new capacitor motor, my old one was working fine, the AC noise still remains so I paid around 250.00 for a new capacitor that I probably did not need and the noise issue is not fixed, so I kind of feel like the service call was for nothing.
About the technician that came out, he was very friendly, polite and a good guy, I liked him and it was a pleasant interaction. I genuinely do not think he did anything on purpose or deliberate, so I paid for the capacitor, but I really feel like I shouldn’t have had to since it was not the underlying issue, and since my old one was working fine until it was removed and reinstalled from the AC unit.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you so much for your detailed review. -Haley