Yanch used to be a great company and I'm sure the service technicians are still good...however...now when you call in, instead of speaking to someone at the local office in Barrie, you get put through to a huge Reliance call centre in Oshawa. Unless your furnace is still under warranty and was bought from them, say goodbye to all of your files/info/previous maintenance records. When I called to book my maintenance appt this year, I asked if they had the date of my last maintenance (thinking it might have even been this Spring) ..no record. I wanted them to bring a filter for the humidifier they installed a couple of years ago. No record. Nothing in my file at all and we have used them at least once a year for the past 7 years. All the down-to-earth, local goodness is gone. Disappeared into the ether, like my files. Another local gem bites the dust. So disappointed.
- Approximate cost of services:
- $120.00
- Company Response
Thanks for your feedback Annie and I'm sorry to hear about your experience. We have recently upgraded our systems to better serve our customers and assure you that our Barrie team will continue to provide you with the great local service you expect. If you have any additional concerns, please feel free to contact our Service Supervisor, Khyle at ktaylor@reliancecomfort.com. Thank you. ~ RM