We are very happy with the final results however the process of getting there was not as smooth as we would have hoped. The project started off great and we were very pleased with the progress and enjoyed working with Caio. However, at some point I feel the communication started to break down and the quality of the finishing work started to deteriorate. We were no longer being consulted on major decisions or being advised of deviation from the project plan. After mentioning to Caio that a shower bar was mounted where we didn't want it to be, it took 3 separate attempts to remedy the issue as our instructions weren't followed. We were quite disapointed to find that several of the items we had purchased for the bathrooms got scratched up during the installation (chrome shower plate, tub, vanity countertop, toilet seats). These items eventually got repaired/replaced however the process of getting these guys to take responsibility for the damaged items wasn't the most pleasant. In terms of the finishing work, we found the painting to be sloppy and after having the painters come back several times we ending up touching up the painting ourselves. We were eventually told the project was finished and to meet them at the house with the final cheque however certain items still weren't completed (buffing the tub) and the drywall repair in the living room was very poorly done. I was really shocked at this point as to how professional contractors could do such a sloppy job on the drywall and consider it to be finished. In conclusion, I must say that this company honoured their word and remedied all the issues. I only wish that this experience could have been smoother.
Michael and Virginia
- Company Response
Hello Michael & Virginia,
We are genuinely sorry that your experience with our company did not live up to your expectations. As evidenced from the hundreds of previous reviews, we will always stop at nothing to try and exceed our clients' expectations. Any job can have a list of items that need touching up. A good company always reviews that list with the client and will complete the requested touch ups. We believe we did that methodically on your job. The pictures provided here are not the completed finish. We are particularly surprised given the fact that you have requested additional work in other areas of your home after the job was complete. The ultimate endorsement of a job well done, is when a client is willing to use the same company again for another project. Regardless, we are sorry you were not completely satisfied. Wishing you an enjoyable summer.
Ben and Dan