Went there to support a local business and get better advice than I might have gotten at a big box store. Told salesperson we wanted to replace a kitchen faucet but needed expert advice because of size constraints where it had to be installed.
Showed him iPhone photos and measurements of the space we had. He offered up a couple of products that he said would work, we paid up front for one that was then ordered.
When it came in a couple of weeks later Plumbateria's own plumber could not install it due to the hole in our granite being too small. Not wanting to re-drill the hole and risk damage we decided to return the faucet to Plumbateria and wait until we found a product that would fit the space.
Well, they refused to return the product at first because it had been a "special order" item and they cannot be returned - even though the salesman never told us that condition - we would not have bought it if he had - as he had already seen from our detailed photos and measurements, we were very concerned about finding anything that would fit the space we had to work with.
It took over 45 minutes speaking with the owner to even get him to return the item minus 25% - which is a lot of money on a nearly $900 item - then he also deducted more dollars for the plumber!
At first he offered a gift card worth the same amount as the faucet - like after all this disappointment he really thought I would return to use a gift card? Who is that arrogant that they expect after being treated like that you'd return? Amazing.
I will never darken their door again and I would suggest other potential customers be very careful. Their sales people will not tell you about everything you buy there being special order and therefore not returnable. I suspect they intentionally do not mention this little aspect of their business.
Go elsewhere, life is too short to deal with insincere businesses like this. It's hard being a consumer these days. You're willing to pay more to support a local business and hopefully get expert advice and then something like this happens. Too bad, but that is the way they want to run their business it would seem.
Don't shop at Plumbateria unless you are 100% sure you understand the conditions attached to doing business with them.
Brian
Calgary
- Approximate cost of services:
- $850.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?