Pacific Home Comfort Experts

I recently needed to purchase a new air conditioner unit for my parents after their last one died. I was referred to Pacific Home Comfort through my fiancé and it was honestly the easiest and satisfying customer experience. They came to survey my parents existing AC unit to provide an assessment and provided our options on what it would take to fix the old unit or install a new unit. They emailed me a detailed document with all the product options and price points for renting , financing or to own. Once I made my decision they came back 2 days later and did a great job installing the AC unit and tested it before they left. It was a seamless experience from
the the front-office customer service to the service experts who showed up to install. I highly recommend Pacific Home Comfort to anyone looking for quality service and home comfort products!

Needed my AC replaced in 35 degree weather (urgency was key as I have a newborn) I couldn't be happier with the team at Pacific Home comfort. Delmyra understood the urgency and was a pleasure to deal with. Baldwin and team was professional and treated my home with care and even made recommendations for future equipment. Look forward to dealing with again in the near future!

Our AC system stopped working on Friday,June 26th and needed a replacement. I reached out to Pacific Home Comfort Experts and in a few minutes, they responded right away and gave us clear and good options on which unit would best fit our home. They scheduled the service supposedly in a week’s time ( July 6th) . On Saturday, June 27th, we were informed that they can come in 2 days to replace the AC unit much earlier than we expected. The entire team arrived on time and the unit was replaced in a timely and organized manner. This is the second time we worked with them. The first time was when the furnace was replaced 5 years ago. We are very happy once again with the professional service of the entire Pacific Home Comfort Experts team and will strongly recommend them to family and friends.

Did an amazing job of our gas line install. We offered to dig the trench ourselves but throughout our digging we consulted numerous times via text and each time we were answered promptly and with encouragement. When he arrived he went straight to work and had the job completed in great time. Everything looks neat and tidy and he cleaned up as he went along. He even added an extra valve we didn't ask for, which was so nice. I will for sure call this company again if needed.

Baldwin responded to our broken blower and A/C unit within hours. He was clean, considerate and knowledgeable.

I highly recommend this company. We have a 7 month old and time was of the essence as temperatures were uncomfortably hot.

Very pleasant,punctual and hard working. Install finished early and everything seems to be working great. Thank you Baldwin and co workers job well done!! Responds to emails promptly.

About 10 years ago I had furnace trouble on Christmas Eve. Baldwin came over, fixed it, and we had a magnet for Pacific Home on our vent. Last week, we found our water tank was leaking and our AC was having issues. We saw the magnet, gave Pacific Hone a call, and Baldwin came to our rescue again. Baldwin is extremely professional, assessing our situation, and recommending the right solutions for us. He always tries to fix the problem until it’s determined that a cost effective solution is not feasible. We ended up needing a new AC and water tank. Baldwin and his team did an amazing job over one afternoon installing both and we are extremely happy.

From the moment I called for a quote Pacific Home Comfort was friendly, prompt and professional! We had our new unit installed and the guys were amazing! They made it totally seamless and easy!

We finally needed a new furnace and Baldwin and his team from Pacific Home Comfort were fast, efficient and professional. He was very thorough in reviewing all of our options and costs to help us make the best choice for our home. We would highly recommend them for their services.

I needed 30ft of gas line run out from a basement to a balcony for a baby and Baldwin was not only extremely professional, but he was extremely honest. While other companies gave me similar quotes (though price wise Baldwin was the best price) other companies told me they needed to run a flexible pipe outside up along the wall because it’s cheaper. Baldwin did not do this. He put in a hard pipe which not only look better, but he disclosed that the price is the same and that most other companies prefer the flexible piping as it is quicker and they can finish the job quicker, despite only needing about 3 and a half hours total. Baldwin worked on my home as if he were working on his own making it both as safe, and look as good as possible. I am beyond happy with the work done and would definitely recommend Baldwin for any gas fitter jobs.