They were hired by our property management company to come and repair our shower as well as our bathtub that was leaking. The came one day (Monday) an hour late, to fix, however they weren't able to fix both as the shower needed 2 people.
I called to book them in for the next day and was told that they were too busy for the rest of the week. I was very accommodating and understood so I asked for Friday. The owner told me, to be safe, he would book it in for first thing (8-8:30am) the following Monday, so 7 days with only one working shower, which I said no problem.
8:35am o the Monday I was booked in for, and they are still not here, nor did I received a call, so I called them. I spoke to the owner again and was told that they wouldn't be there on time and "he was sorry he didn't call".
I was told they would have to come later as he booked his other guy on another job, even though mine was booked a week in advance. When I said I have a meeting at 10am, all I was told was that he didn't know if they could start then and "what more did I want, he already said sorry."
At 9:50am the owner arrived to make sure my door was open for them, to which I then started my meeting, keeping my dogs locked up so they wouldn't get outside.
They didn't start the job until 11:15am. If I had not been working from home, I would have had to take the whole day off work for them without prior notice or a phone call to advise me.
Poor customer service all around, would not recommend unless you have hours to wait for your late appointment and don't care that they do not call to advise of changes.
- Approximate cost of services:
- $0.00