The technician, Michael, was able to come within an hour of my panicked Thanksgiving weekend Friday evening phone call to help us with the back-up sewer lines that were causing water to fill the basement bathroom's tub. Michael was professional, helpful, and friendly as he took his time answering our questions and completing the job. I was worried that the cost would include a premium for the urgent request made on the holiday weekend, but it was the same price they would normally charge and very reasonable for the work/service they provide! I would definitely use this company in the future, as well as recommend them to any friends + family :)