Centra Windows, Exteriors, Restorations

Be less trusting than I was! I had water leaking into my walls from my old windows and I asked for a quote for rot and frame removal in the worst case scenario if everything had to be removed. They gave me a quote for 2 windows for about 4K which seems reasonable. The estimator told me that the quote was higher due to the extra work. All the other companies I called quoted about 2500 (without the extra work) So I thought, that seemed fair. I asked about what it would cost if there was no rot but the estimator told me that it's best to stick with this quote and would reassess after the window technician took my old windows out. After all was said and done, they didn't have to do any extra work because there was no rot and damage so I asked the technician about a price reduction because they didn't have to do all the work. Instead, they ignored me, charged me more than what I had originally owed and basically said, too bad, so sad you ignorant fool for signing off on the papers. I would have been more than happy to pay for the damage and I don't mind paying a little more for a reputable company but at this point, even though the work was good, I feel taken advantage for not being more discerning as well as misled by the estimator. In the end they added a markup to my original quote which I didn't notice and I have yet to hear back about why the price increased. Make sure you know what you are paying for! Will not be using this company for my future projects.

Two kitchen windows installed by Centra. The windows themselves look nice, but we had problems with communication, and a lack of responsiveness on their part. Any response from them took several follow-up emails over a period of several weeks to month.

(1) We had agreed to a large interior window ledge and a an exterior lip over the window (to prevent rain from dripping onto it) at the time of purchase. Neither item was installed with the windows. When we brought this to the installers attention he said that it was not written on his form. We contacted the company and after several follow-ups, had someone come to look at it. They said that it was too late to install either item, but that the best they could do was 'nail a board onto the ledge to make it bigger'.

(2) We we not sent a receipt or invoice showing that the windows had been paid in full. Four months after the windows were installed and paid for, we sent a request for the invoice. It took them over 4 weeks to provide it to us, requiring two additional follow-up emails.

(3) We were surprised to learn that the windows we purchased did not qualify for a government home efficiency rebate. We were informed of this fact months after the windows were installed and we received the invoice. They informed us that the windows did not have the right glaze on them to qualify only after we noted that this is why we needed the invoice. They had not mentioned this at the time of purchase. In the product demonstrations they simply touted how energy efficient the windows were and that the glazes they used were top quality.

We had Dave, Lovepreet and Matt install our doors and windows. They did a great job. Would recommend them and Cents.

We had an exceptional experience dealing with Centra! Braden, Dallas, and Robert did an outstanding job on our installation and we couldn’t be happier with the final product! The difference in noise control and heat retention was immediate and we will highly recommend Centra to everyone we know!

House needed all new windows, we were living with the original 1976 single dual pane sliders, horrible windows!! Centra right from the start were super easy to deal with! Sales guy - Awesome, Installation - Amazing. Everything went super smooth and the finished job turned out great, couldn’t be happier. Massive thanks to our installers!!

We are very happy with our new Bedroom window - much better insulation and soundproofing. They looked after the alarm system and left our place very tidy. Chris and Maz did a great job and were super courteous throughout.

Thanks to Centra and their crew, Josh, Scott, Konner, Morteza, Ryan, Giovanni, and Justin. Each one of these men were courteous, helpful and dedicated to what their job was regarding the installation of our sunroom windows. We certainly enjoyed their sense of humour also. Would definitely recommend Centra and this crew to other.

Chris d., Eli j. and Ariel m. we're a friendly efficient and professional team providing a follow-up service. Centra windows backing of their warranty went beyond my expectations for something that may not have been their problem.

From quote to finish Centra were excellent to deal with. All contacts were on time and professional. All aspects of the job procedure were explained in detail and the work was completed efficiently and on time by the superb crew of Konnor, Scott, Andrew C. And Jeremy. Can’t say enough about these guys - showed up bang on time each day, were friendly and personable but put nose to the grindstone and did an awesome job. The windows look fantastic and function brilliantly.
As you can tell very happy. I highly recommend Centra.

Slater and Glen worked their buns off in the heat and did a superb job! The job had a rocky start but the finished products not only look great it is so functional and practical. Won't hesitate to use them again!