Excited to get new windows but very disappointed. The workers had to redo the outside trim it was uneven and messy. They scratched a metal door, put two big dents in the window trim. Then they broke a blind and put two sided tape on it in hopes we wouldn't find out. Makes me worry about what other mistakes they covered up.They crushed my plants with their ladders. Then they came inside, used our microwave, we came home to find them sitting having lunch at our dining room table!! Complained to the VP and he thought my husband made it up! Beware
- Approximate cost of services:
- $8,000.00
- Company Response
Lisa, I would like to start by offering our most sincere apologies. This certainly doesn’t sound like the Centra Windows I know and I will be following up with our installation team in regards to your concerns. What I can say is that we do stand behind our product and installation and if given the opportunity we would like to make this right. Please contact Crystal Harms in our service department at 604-455-2154 or call toll-free at 1-888-534-3333 and reception will transfer you to Crystal. She will be able to set it up for someone to come by and address your concerns. Once again I apologise that you were not 100% satisfied and we will do everything we can to make sure that your new windows perform as promised.
Regards,
Chris Chatterton
Customer Care Supervisor
Centra Windows Inc.